Help Scout is a customer service platform that operates like a shared inbox, designed to manage and streamline customer support. It allows teams to handle customer communications through email or chat, with all interactions stored in a conversation thread to ensure no messages are lost.
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Features
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Unified Customer Conversations: Centralized platform for all customer interactions.
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Automated Workflows: Customizable automation for efficient response.
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Extensive Integrations: Over 50 integrations to streamline processes.